How can I order online? Ordering from us is super easy: After you've selected the items you want and added them to your shopping cart, you can complete your order by clicking the "Checkout" button. From there, our system will guide you through all the steps. Can I also order by phone? Unfortunately, it's not currently possible to order by phone. Is there a minimum or maximum order value? No worries! We're happy to help, no matter how much or how little you want to buy from us. Therefore, we don't have a minimum or maximum order value. Depending on the recipient country, delivery is free of charge above a certain value.

How can I view my previous orders?

To view your previous orders, log in to our customer portal. Here you will find all the information about your orders.

Can I cancel my order if it hasn't been shipped yet?

Of course, as long as the goods haven't been shipped yet, you can cancel the order. Simply contact us by email (info@heronox.com) or cancel via the cancellation page. Please note: Calls from abroad may incur charges depending on your phone plan.

Can I change my delivery address for an order that has already been confirmed?

Of course, a change is possible – but only as long as your order hasn't been processed yet. Log in to the customer portal with your email address. There you can see the status of your current order. If it says "Processing," the delivery address can still be changed. Simply contact us by email (info@heronox.com), and we'll gladly take care of it for you. Please note: Calls from abroad may incur charges depending on your phone plan.

Are international orders accepted?

Yes, of course! If you want, we'll even try to arrange delivery to Timbuktu.

An overview of the shipping and payment terms for individual countries can be found here. If your location is not listed there, please contact us directly and we will see how we can make it work for you. Please note, however, that for longer distances, shipping costs are generally in the double digits.

What do I do if my desired item is already sold out?

Don't worry, as long as your desired item is not a sold-out limited edition, it will be available again sooner or later. If it says "Item is currently unavailable," we do not currently have the item in stock and are working to make it available to you again as soon as possible. For collaborative items (e.g., sports club, artist, or brewery caps), we usually sell some of them, and the other part through our partner. So, if you're lucky, you might still find your desired item in their online shop. All the relevant information can be found in the respective product descriptions. If you can't find the information you need online, please feel free to contact us at any time. What happens after I complete my order? After completing your order in our online shop, you will receive an order confirmation via email. This confirmation will include the items, your chosen payment method, and your billing and shipping address. Your order will then be processed and the goods shipped.

How can I be sure that I placed my order correctly?

You can easily check your order either via the order confirmation we sent you by email or via your customer account.

Can I also order with mobile devices?

Yes, of course! Naturally, you can also order from us using your tablet or smartphone. Simply visit our shop using your mobile internet browser; the website's display has been specially optimized for mobile devices. We haven't developed a dedicated app yet, but we plan to do so in the future.

Is shopping with you safe?

For us, the most important thing is that you feel secure with us – and that naturally includes handling your data with the utmost care. We comply with applicable data protection regulations and legal requirements. You can find more detailed information here.

We only use the data you provide for processing orders and improving our services. Of course, we will never share it with third parties without your consent! For added security, we use SSL encryption, which encrypts the personal data you send us, preventing third parties from viewing it. If anything seems unusual about the order history in your customer account, please contact us by email (info@heronox.com) and we'll take a look together. Please note: Calls from abroad may incur charges depending on your phone plan.

Which payment methods are accepted?

In Germany, you can choose between the following payment methods: PayPal, credit card, invoice, and voucher. All further information on payment terms in Germany and abroad can be found in this overview.

When and how will I receive my invoice?

After completing your order in our webshop, you will receive an order confirmation by email, which includes the items, your chosen payment method, and your billing and shipping address. This confirmation serves as your invoice. If you require a separate invoice for your records, that's no problem. Please contact us by email at info@heronox.com

When will my return be credited?

Of course, we try to process your return as quickly as possible. The purchase amount will then be credited within 14 days of receiving your return, always according to the payment method you chose when placing your order.

What are the shipping costs?

Shipping within Germany costs €1.80. However, shipping is free for orders over €15. A list of shipping costs to other countries can be found here.

How long is the delivery time?

The estimated delivery time is listed with each item in our online shop. You can generally rely on us, and your package should arrive within the timeframe indicated online. Delivery is handled by DHL. As soon as your order is on its way, you will receive a DHL tracking number via email. You can easily check the status of your package at any time.

Which countries do you deliver to?

If you wish, we can even try to arrange delivery to Timbuktu. You can find an overview of the shipping and payment conditions for individual countries here. If your location is not listed there, please contact us directly and we will see how we can make it work for you. But please note: For longer distances, shipping costs are usually in the double digits.

Which shipping providers will I use?

We ship your packages with our shipping partner DHL.

Can I have my order delivered to a Packstation?

Yes, of course!

Yes, of course!

Enter your first and last name as usual in the order address field. In the street field, enter "Packstation," and in the house number field, enter the number of the desired Packstation. For the company name, please enter your post number (you can find this in your DHL customer account or in the DHL app). Enter the Packstation data as the postal code and city as well. Can I track the status of my shipment? Of course! If you created a customer account with us before placing your order, you can simply log in to the customer portal and view your order. There, it will show whether your goods have already left our warehouse (a distinction is made between "Processing" and "Shipped"). Delivery of your package is then handled by our shipping partner DHL. Shortly after it leaves our warehouse, you will receive a DHL tracking number via email. With this number, you can log in to the DHL portal online and easily check the status of your package at any time. Can my delivery address be different from my billing address? Yes, of course. You can have your order delivered to an address different from your billing address, for example, your workplace. Simply enter your desired delivery address under "Delivery Address" during the ordering process. Why is my order arriving in multiple packages? When you order from us, you naturally want your items at home as quickly as possible, that goes without saying. However, in the exceptional case that one of the items you ordered is not available for delivery within a short time, we may split your order into several partial deliveries. This ensures that you receive your ordered items as quickly as possible.

What can I do if I receive a damaged package or defective goods?

We check our items with the utmost care before shipping and, of course, hope that your package arrives safely. If, in exceptional cases, things don't go as planned, it's incredibly frustrating and, of course, not your fault. Should the goods we delivered be damaged or in any way defective, please contact us directly so we can discuss the next steps. Ultimately, we want you to be completely satisfied!

Please do not take the products to a tailor or workshop without prior consultation. Once you have made any alterations, we unfortunately cannot accept returns. You can reach us by email (info@heronox.com). Please note: Calls from abroad may incur charges depending on your phone plan.

Do you offer express delivery?

We don't offer a dedicated express delivery service. However, we strive to process and ship every order as quickly as possible.

I received an item I didn't order – what now?

Oh no! We're so sorry, we didn't mean to cause you any inconvenience. The best thing to do is contact us directly so we can discuss the most convenient solution for you. Feel free to email us at info@heronox.com. Please note: Calls from abroad may incur charges depending on your phone plan.

Don't like the item you ordered, or is it not quite the right fit? No problem at all! Canceling your order with us is very easy:

To return or exchange items, you need to create a return in the customer portal. Select the order and click on "Return". You can specify which items you want to return. You can also exchange items with different sizes for different sizes.

Important: The cancellation period is 14 days. Return labels cannot be created for older orders.

You can find all other cancellation options and general information about cancellations here.

How can I return an item?

Is an item we sent you defective or damaged? We are truly sorry! We inspect our goods with the utmost care before shipping – but admittedly, it can happen that our eagle eyes miss something. Should the goods we delivered be damaged or in any way not in order, please contact us directly and we will discuss the next steps. Ultimately, we want you to be completely satisfied!

Please do not take the products to a tailor or workshop without prior consultation. After any initial alterations by you, we unfortunately cannot accept returns. You can reach us by email (info@heronox.com). Please note: Calls from abroad may incur charges depending on your phone plan. Is it possible to directly exchange a returned item? We want to make it as easy as possible for you and avoid unnecessary hassle. Therefore, you can exchange items directly for different sizes here. Unfortunately, exchanging an item for a completely different one is not possible. Within what timeframe can I return an item? Didn't like our product? That's a shame – but no problem! We offer a 14-day return period. You have two options: Send us a cancellation notice in advance via email (info@heronox.com) or via our cancellation page and then return the goods by mail, or simply send the goods back to us directly by mail along with the printed cancellation form. The deadline is met if you send the goods before the 14-day period expires. You can find all the information about return shipping here. Do I have to pay for return shipping? In short: Yes. Orders above a minimum value (which varies by country) are shipped free of charge, meaning you save the shipping costs. Since sustainability and environmental protection are important to us, we want to avoid thoughtless and excessive shipping of packages. This payment policy does not apply to complaints or defects for which you are not responsible. If you are unsure whether this applies to you, please contact us by email (info@heronox.com). Please note: Calls from abroad may incur charges depending on your phone plan. Where can I drop off my return package? Anywhere you like! We have no preferences or set rules here; you can use the shipping service of your choice. Will I receive confirmation that my return has been received? We strive to make the return process as transparent as possible for you. As soon as your return arrives, you will be notified by email.

If you feel that something is amiss, please contact us and have your customer number ready. You can reach us by email (info@heronox.com). Please note: Calls from abroad may incur charges depending on your phone plan.

How will I receive my refund?

The refund will always be issued via the payment method you selected.

How long does it usually take for my return to be credited?

Once your return has arrived and been inspected, the refund will be issued within 14 days via the payment method you selected when placing your order.

What address should I send the return to?

Please send your return to the following address. Don't forget to include the return form or a similar document so we can identify the sender of the package. Otherwise, there may be delays in processing your return.

Please send the package to:
Bavarian Caps GmbH
Donaupark 26
93309 Kelheim
Germany

Can I return items purchased online in-store?

Generally, yes. You are welcome to bring the return to our store, however, this is only possible at our flagship store in Kelheim. The refund will be issued here as well (within 14 days) via the payment method you selected when placing your order. Cash refunds are not possible.

Our flagship store is located at Donaupark 26, 93309 Kelheim. The opening hours are:
Tuesday, 3:00 PM to 6:00 PM
Thursday, 3:00 PM to 6:00 PM
Friday, 3:00 PM to 6:00 PM
Saturday, 10:00 AM to 4:00 PM

Where can I buy a gift voucher?

Gift vouchers can be purchased either in our webshop or in our flagship stores (Munich, Regensburg, Landshut, Kelheim, Passau). You can choose from various pre-defined amounts. When ordering online, you will receive a confirmation email after completing your order, just like with a physical order. The gift voucher works with a voucher code that must be entered during checkout.

How do I redeem my gift voucher online?

Redeeming a gift voucher in our webshop is quite simple: It works with a voucher code that must be entered during checkout. Gift vouchers can only be used to purchase items in our webshop; you cannot use them to buy another gift voucher. If your voucher balance isn't enough for your purchase, you can simply pay the remaining amount using the payment methods offered in the shop. You can also save your voucher balance in your customer account or view and redeem it in the online shop/shopping cart. But be careful! You can only use your voucher before completing the order process; it cannot be applied retroactively. Your voucher balance cannot be paid out in cash. Vouchers do not accrue interest. Can I apply my voucher retroactively to an existing online order? No, unfortunately, that's not possible. You can only use the voucher before completing the order process; it cannot be applied retroactively. However, you can save the voucher balance in your customer account – then you'll have it on hand for your next order. Your voucher balance cannot be redeemed for cash.

My voucher code isn't working, what could be the reason?

That's strange, that shouldn't be the case! Please send us an email with a photo of your voucher (info@heronox.com), and we'll definitely figure out the problem together.

Can I get a voucher paid out in cash?

No, unfortunately that's not possible. You can only redeem it online when purchasing goods. You can read how to do this here.

What if the order amount exceeds the value of the voucher?

If you want to order more than your voucher allows, that's no problem! If your balance isn't sufficient for your purchase, you can easily pay the remaining amount using the payment methods offered in the shop. What happens if I return goods ordered with a voucher? Of course, you can also return goods ordered with a voucher. If you paid for your order exclusively with a voucher, the return amount will be credited back to your voucher code. This will happen as soon as your return has been processed. If your order total exceeded the value of your gift card and you paid the additional amount with another payment method, this amount will be refunded to your additional payment method once the return has been processed. The amount you paid with your voucher will be credited to your voucher code. Can I get the remaining balance refunded? No, unfortunately that's not possible. You can only redeem the voucher online when purchasing goods. What happens if I've lost my voucher code? If you've lost your voucher code, things get tricky. The best thing to do is contact us directly so we can see if and how we can best help you. You can reach us by phone (+49 9441 208950) or by email (info@bavarian-caps.de). Please note: Calls from abroad may incur charges depending on your phone plan.

Are there size charts available?

We want to ensure you're completely satisfied with your Heronox BC product – and that includes finding the right size online without any hassle. While we can't make the final decision for you, you're always welcome to give us a call – we can usually offer some helpful tips based on customer feedback. Another option, of course, is to try on the products directly in a BC Flagship Store (Munich, Regensburg, Landshut, Kelheim, Passau) or at one of our retailers. Please note: retailers usually don't carry our entire product range. Check with them beforehand to avoid a wasted trip.

Can I wash the caps?

To ensure your cap lasts as long as possible, you should treat it with care. Wipe the sweatband with a soft cloth from time to time; regular airing is good for the cap and prevents sweat odor. If you notice a stain, it's best to tackle it right away: For dry cleaning, you can scrub the cap with a soft brush. If dry cleaning doesn't work, dissolve a little mild detergent in lukewarm water. Apply this solution to the stains with a soft cloth. Then dab the detergent off with a damp cloth. For the sweatband, you can also use a soft brush or toothbrush. Please note: Our caps are not suitable for machine washing or hand washing. The high-quality fabric is too delicate for that (some fabrics can pill, the faux suede can become rough).

How can I prevent my products from shrinking or getting damaged in the wash?

You know, it's actually quite easy: Just follow the washing instructions on the sewn-in tag. It's the kind you find in pretty much all textile products. It tells you what you should and shouldn't do, including whether, for example, hand washing is the only option. If you then wash your T-shirt at 30°C, for example, and follow the recommendation, everything will stay as it should. Can I have my cap individually embroidered? Since we produce our caps entirely ourselves and don't use any pre-made blanks, we can only offer individual caps in larger quantities (from 100 pieces). If 100 pieces are still too many: from 10 pieces, we would be happy to recommend our new passion project, SNAP United. Here you can design your own caps in BC quality. You can find all the information at www.snap-united.com.

Can I also buy the products in stores?

Yes, of course! We have five stylish flagship stores in Germany. In our hometown of Kelheim, as well as in Munich, Regensburg, Passau, and Landshut.

We also have numerous other retailers who carry our products. A quick note: Retailers usually only stock a portion of our range, so if you're looking for something specific, it's a good idea to call the retailer beforehand.

How do I know if my desired item is available in stores?

It's incredibly frustrating, of course, when you've got your eye on a product, make a special trip to the store, and then find it's sold out – we understand! So, if you want to be absolutely sure, you should call ahead.

How can I become a retailer?

Do you own a store and are you interested in including our products in your inventory? Great, we're delighted! Then it's best to contact our Sales Manager, Walter Koeppen, directly. He will discuss everything else with you.

Walter Koeppen
Mobile: +49 160 90 87 58 18
Email: walter.koeppen@heronox.com

Who are you, anyway?

Heronox is a brand of the fashion company Bavarian Caps GmbH from Kelheim in Lower Bavaria, which was founded in April 2015 by five friends. From an initial five founders, a team of nearly 80 employees and five of its own stores in Kelheim, Munich, Landshut, Passau, and Regensburg has grown. The portfolio now includes lifestyle clothing from head to toe. In addition to its own collections, the up-and-coming brand, which is still based in its hometown of Kelheim, maintains numerous partnerships with breweries, artists, and sports clubs. Collaborations with, among others, Pumuckl, Pippi Longstocking, Monaco Franze, and many more round out the product range. Always true to the motto: Wear your heart on your head.

How can I contact you?

Do you have an offer we can't refuse? We look forward to hearing from you. You can reach us by email (info@heronox.com). Please note: Calls from abroad may incur charges depending on your phone plan. How can I share my suggestions or feedback with you? We always appreciate your tips, praise, and constructive criticism. Please send an email to info@heronox.com.